I wish to make a formal complaint directed at Hireworks and their handling of access damage coursed on my part reversing into a parked car while using their hire truck to move furniture during a house move. After the accident the credit card holder and I immediately reported the incident to Hireworks and left a note on the owners car. We did the right thing!
The access amount for the damages was taken from my friends credit card to the tune of $2500. We were told by the manager that the job would take anywhere between one week and one month to sought out depending on the owner of the car and then the remaining sum would be transferred straight back after the job was done. This however did not happen! Upon returning the truck to Hireworks, I inspected the tray doors by opening and closing them, locking and unlocking them and they were in working order when I returned the truck. The truck itself was not damaged. I was in constant contact with Hireworks during the weeks that ensued trying get updates on the repair progress of the parked car. After about three weeks they reported that the damages to the car door would amount to somewhere between $950-$1500. It has now been two and a half months and no money has yet been returned to the credit card holder. After receiving no formal explanation for this we visited Hireworks to find out what was going on with the money. The manager explained that the trucks tray doors hinges were bent and damaged during the accident. I inspected those doors and there was no such damage.
I did not take photos of the truck as there was no damage done to the truck. However, I have the photos to verify the damage done to the car door.
I feel that we have been taken advantage of and that the money is just going into general maintenance and not damages that I inflicted. The manager also said that the truck was being hired out with the damages so that is why it was taking so long to sought out the final bill.
I understand that it is within their power to take the entire access but we were honest and reported the incident and $2500 has been taken for a damaged car door for an accident which has not yet been finalized after two and a half months. A line must be drawn in the response time for a business to supply a final invoice that is fair, for the correct damages and get the money back onto the customers credit card.
We are also students and we have explained this to the manager. We can't afford these expenses dragging out. We just want a timely response that is fair. Can anything be done?
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