On 19 Jul I took possession of a hire car From UK car hire at Gatwick Airport. The agent from UK car hire introduced himself as Michael and asked for an imprint of my credit card for security purposes in case of accidents. I agreed and michael stated the slip would be destroyed within 48 Hrs of return of the vehicle in good order. On the 21 Jul I noticed that the sum of 560 pound had been taken from my credit card account. I tried to contact the car company but could get no response. On 01 Sep 2010 I returned the vehicle to Heathrow Airport as arranged. I again rang the company at 1500 hrs and advised that the office was closed On my return to Australia in mid October I again tried to contact the said company, by phone and E Mail I got no answer from the phone calls only a recorded message. As to E Mails I received replies advising that the matter was to be placed with their accounts department and then another E Mail advising the manager would be handling the complaint. That was on 22 Oct I have tried to contact them by E Mail via their web site but they advise me the situation is closed.
The actions by this company in regards to returning deposits is out and out STEALING and their is no other word for it. Mr Michael Goodwin is a blatant thieve.
I am not the first person to be cheated by this man, and I doubt if I will be the last, he cannot help himself he has to cheat people out of their money How can he be able trade with his reputation It does nothing for the tourist trade. His web sight claims to have an office in Sydney Australia. Another sham just a recorded message to ring during office hours
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