We went to China to sail in a world titles and were advised that due to our sporting gear fitting into 2 bags between 3 of us we would not have any problems with our own luggage.
We never had any problems loading bags in Weihai and traveling Via Air China to Beijing.. However after spending 2 days in Beijing when boarding the plane again our 5 cases were separated and we were made to pay for two of them a whopping $1918 Australian or 11580RMB I explained many times that two bags were sporting equipment and under the Air China guidelines they were to fly free up to 23kg each bag these bags were only 18kg and 20kg to make up for an extra 5kg in our other bags.
And when you fly from Wiehai to Beijing in China only to be told that China doesnt allow that!!!.
The Staff and management at Beijing were Laughing at me as I was getting more and more frustrated trying to tell them that they were wrong and explain their own Air lines guidelines to them. Upon arrival back in Sydney I went straight to the office and it is now 4 days later and I am getting the run around still... What can I do??
I want my $2000 back as I should not have paid it at all... Under their own sporting goods Guidelines..
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