» Cars & Transport » Review / complaint: Jetstar - Not honoring travel conditions - baggage | News #1557

Not honoring travel conditions - baggage

I booked my tickets To sydney from perth and return on jetstar airways. The tickects were for a family of four (four full fare tickets). As per the terms of tickets, we were allowed to carry upto 10 Kg of baggage (each) with maximum dimension of 56cmx36cmx23cm. And maximum two pieces of baggage per person, one big and one small.
We four had two amierican tourister trolley bags of dimension 53cmx36cmx20cm, weighing 9kg and 8.5 kg, baby stroller and a laptop in bag. At the gate when entering flight, the flight attendent on JQ985 on 23rd january, felt by visual inspection felt that both my bags are too big. She was too rude when I asked to her to measure the dimensions and check and flight was too late and too many people ln que behind me. So i did not argue further. My baggage was taken and mishandled and my baggage was returned in sydney after two days and me and my family (with two kids) were forced to spend two full days without extra pair of cloths. Strangley enough, same bags were allowed into the flight without much fuss after they verified the size on my return journey. They refused to measure the dimensions of my bag while going to sydney.

This over all spoiled by entire holidays. I had to go twice to airport to collect my bags too.

Company: Jetstar

Country: Australia   State: Western Australia   City: Perth Metro Area

Category: Cars & Transport


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