In simple terms, Harvey Norman City West is a rather an extreme case of poor Management.
I have ordered a bed (4 Months Ago), YES that long. I was told it will take 4-6 weeks to be delivered.
At no point did the staff inform me of late delivery. This I had to get myself by returning to store and complaining.
The Bed was just delivered yesterday and to my astonishment it is missing a Leather section within the bed head.
I'm to say the least frustrated. Looking at past experiences (there were more), what guarantee I have the missing part eill come. This whole converstaion with staff is verbal and SURPRISE, SURPRISE, Harvey Norman has no clomplaint e-mail contact or directions to one. Classic! See attached Photo
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