I recently agreed to a 15 day trial of weight loss products from viv3labs. It was clearly stated that this was an obligation free trial and that only the postage costs would be charged to my credit card. In actual fact it took 10 days for the products to arrive at my address and I had only received my products for approx 5 days when my bank rang me to query a deduction from my account from viv3labs for well over $100. Of course I had not agreed to this but when I called the customer service number I was informed that in the small print in the terms & conditions I had agreed to further charges if I had not contacted them to cancel prior to the end of the 15 day trial. My bank said they had called me because they had had other complaints from their customers about unexpected deductions from their credit cards. So I am certainly not alone in being duped.
When I explained to customer care that I had only recently received the product and was not aware that I needed to contact them so as not to be charged any further amount to my credit card, there attitude was 'tough' you should have read the terms & conditions. I asked to speak to someone else and they arranged for someone to email me. The email arrived and just restated that I had agreed to this charge in the terms and conditions and there is no budging from this line.
I have learned a very expensive lesson and feel compelled to spread the word so that people avoid this company like the plague.
As another recently ripped off person said...
DO NOT GO ANY WHERE NEAR THIS COMPANY.
THIS IS INTERNET FRAUD... AND MUST BE STOPPED!
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