Global Telelinks GmbH
Failing to deliver promised service

I have been using Global Telelinks services to make international calls for last one year. On June 27, an agent named Arthi called me to say there is a promotion that offers 2800 min to call Indian for A$ 100. I accepted this offer but I was charged A$ 200 on my credit card. I call their office in India and disputed the charge. They promised me the chraged will be refunded with 48 hours. On failing to keep their promised, I raised a disput with my bank.
The agent put a hold on my account even when I have sufficient balance in my account.
To discuss this complaint further, please call me on 61-450603305.