DHL Germany two times could not deliver the same parcel to Australia.
First time (tracking number 501125150011) parcel was not delivered and I was asked to start investigation. Second time (tracking number 501125065296) parcel has been misrouted to Austria and I was asked to start investigation again.
First time I had to ask my friend to fill out the paper work and pay money for second delivery attempt (she has to take time off work, and cause her additional financial loss), but this time I can not do it because my friend out of Germany at this moment.
This whole process has been so troublesome and expensive (I already paid twice and asked to pay one more time), and considering the parcel was first sent on 01.09. it has been delayed long enough.
I appreciate your time in dealing with this matter, and I believe it is unnecessary for us to once again to fill out this paper work, seeing you have all the necessary information.
Kind Regards,
Marina Stoutchilina
24/331-335 President Avenue
Gymea NSW 2227
Sydney, Australia
Tel 61295310252
Email: [email protected]
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