I went in to the Harvey Norman store in Fyshwick, Canberra, to purchase a new tv and blu ray. At first I had to literally go and tap a salesman on the shoulder to prompt him for some service. (He was busy chatting to another salesman on the floor). I asked for some advice on which tv to buy after explaining what I was after and his response was to point to a tv, tell me it was the best deal they had and walk away to continue chatting to his buddy. I then had a look around myself and asked another salesman for some help. i told him that I wanted to purchase one of the televisions and I showed him a receipt I had for store credit which he glanced at. he told me that that was fine and helped me pick a blu ray.
Once I had decided on the tv and blu ray I was told to wait to speak to another customer service person to approve the 40 months interest free finance. When I was called in to speak to the finance person I advised her that my address had changed and once again showed her my store credit. She also said that it was valid.
I then had to proceed to wait at the cash register to be served. After 20 minutes of waiting there I was told that I could not use my store credit as it was for a different store in Canberra. When I asked to see the manager, I was confronted by an extremely rude man who did not apologise, explain anything or offer any helpful advice, but rather just told me that I had to go to the other store to redeem my store credit. I told him that was fine but I wanted to cancel my order as I wasn't happy purchasing anything from that store with that kind of customer service. The girl at the register confirmed that she would take care of it after the manager said that I had to wait around to cancel my order!
This morning I received a phone call from a harvey Norman delivery man telling me that he had delivered my new tv at my old address! I told him that the order was cancelled and he didnt seem to have any clue and thought he had the wrong number, so I had to explain to him that he had the wrong address and the purchase was never made the day before!
I think Mr Harvey should think twice when next hiring staff cause the employees are rude and incompetent! My experience was very disappointing and I won't be making any purchases from that store in the future.
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