I returned a book last July and have still not received my refund. They have given me excuses and abject apologies and promises but NO money. Now they will not answer my e-mails . Patricia Davis is the customer Care person and she sent me an e-mail stating that I would finally get my refund in December, but of course I didn't. now she doesn't answer my e-mails. This is a scam and judging from the number of complaints lodged against this company I am surprised they have not been closed down and prosecuted.