I am so angry about them keeping this so called recall a secret. I live in Australia and I purchased 2 of my Proactiv kits online from e-bay. I checked all the serial numbers against this site:
http://pabottlereplacement.com/
and all my bottles are defective. Just to also point out, some of these bottles are over a year old so how long has this been going on for? I contacted Consumer Affairs in Australia to tell them that Proactiv will not replace my bottles because I purchased them online from e-bay. Consumer Affairs said that it is not the responsibility of the e-bay seller to replace the Cleanser and Repairing lotion, it’s Proactiv’s responsibility. I then went back to Proactiv Australia and this time spoke to a Manager at the Company who was quite rude and still refused to replace my items. I now have to go back to Consumer Affairs and write a written letter of complaint which they will take up with the Company.
I have also taken my story to the television networks and have already heard back from one of them. If these people want a fight they have one! I will also be posting this information on facebook and twitter because I feel that the public have a right to know that their products may be defective like yours and mine. I can’t believe that after using this product for well over 8-years that they can’t be bothered to do the right thing by their Customers.. Useless Company!
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