Stupidly I contacted this company online to unlock my phone. They promptly charged me thru Paypal and then sent me the following message:-
We have been unable to obtain an unlock code for your phone using the imei number supplied. Although this model is generally un-lockable, there are instances where codes cannot be generated. This is due to unique phone variables and cannot be predicted in our preliminary report.
As an apology for this, we would like to offer you a full refund and a free unlock code for your phone as soon as one becomes available on our database. Alternatively you can use this free credit for an alternative phone.
We would like to offer you a full refund for this and we offer our apologies for the inconvenience.
Refunds are usually processed within 48 hours, however please allow up to seven days for funds to reflect in your account.
I then emailed them to request the refund. And then emailed them again, And then emailed them again. Finally after 5 weeks of hounding them they emailed me back requesting all the details I had already provided 4 times. I then responded to this and they finally processed a refund back to me.
Much too hard and aggravating - I believe they work off a - too hard, customer won't be bothered refund ideal.
0 comments