» Electronics and household app. » Review / complaint: MR APPLIANCE - Incomplete order yet fully billed | News #1408

Incomplete order yet fully billed

My initial order placed with DOUG of business concerned was for 2 Miele Hepa cat/dog filter o/n 23781 of 28/2 for which I was charged $61•40. The goods arrived promptly, but were NOT original Miele filters & the filter didn't fitin vaccum. I rang the company & spoke to DOUG--even sent him picture of model required & he stated that they only had 1 in stock of correct size which he was despatching & that I should return the 2 size ones in return post paid envelope he was sending with the correct size filter, he also indicated that when they received new stock he would send me a 2nd filter. I duly returned the 2 incorrect size filters & to date I have given run around by this company who state that Doug no'longer works for them & I have now been receiving emails from an ASHLEYwho has been promising to finalise this matter, even to credit my a/c for initial charge the posting out of 2 new filters after I told business that I was going to Consumer Affairs with my complaint.


Country: Australia   State: New South Wales   City: Sydney

Category: Electronics and household app.


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