I rang emirates to make an inquiry about hand luggage as my aunt is traveling back home and is unable to carry luggage with her injured arm. My question was can we check all her luggage in so she doesn't have to carry it. The representative proceeding to ask irrelevant questions and became aggressive and rude when asked to answer my query. I was then put on hold and she came back with the answer that my aunt will be charged with excess 7kg luggage so it can be checked in. Was not happy with her response so asked to speak with her manager. She refused and continued to be quite rude.
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