My son and I had to travel to Brisbane from The Whitsundays as my son had shattered the heel bones in both of his feet in a work related accident. On arrival at Brisbane airport we discovered our rented wheelchair had been broken during luggage handling. Not only did I have to wheel my son around the city in a useless chair at exteme discomfort to him, as it was the actually the seat bracket that had broken, but I naturally lost my deposit from the hire company. I went through the right procedures in reporting the incident to shitstar... oops sorry, Jetstar when it occurred and after recieved no response after some time sent at least 3 e-mails enquiring as to what the hell was going on, but you guessed it, not a single reply. I would love to say that I'll never use the airline again but unfortunately you don't have much choice in regional areas like ours. I hope you're proud of yourselves Jetstar.
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