» Cars & Transport » Review / complaint: Jetstar airflight - Poor service | News #1674

Jetstar airflight
Poor service

Eturn flight Adelaide to Sydney 12th November booking reference AEN6YH flight no JQ763 1.10 pm. On way to airport received text message at 9.44 am re; flight delayed to 2.55, my husband Warren and myself waited at airport for 1 1/2 hours collected boarding passes and decided to call in on people we barely knew who happened to live close by, Warren has Parkinson's disease so needed to lie down for a rest. On return to airport at 2.10pm, with no further text from Jetstar we found the flight AGAIN delayed to later that evening approximately 5.55 pm, more waiting, no word from Jetstar. Plane finally left at 6.30pm after more delay, consequently I complained to steward by name of Tamer the fact that we had to travel from Sydney airport by train to Central station (ticket no's 1967000928 & 929) then another train to Wyee station (ticket no's 196700930 & 931) arriving at Wyee at 11.15 pm therefore rand grandson to pick up from station. I find this service absolutely appalling and would hesitate to fly with Jetstar again. Please reply to this letter as I am unsure if I am using the computer correctly also we did receive notice by email of the delay but as we were in Adelaide, did not have access to computer.
From Julie and Warren Richardson, 150 Squires Road, Wootton NSW 2423

Company: Jetstar airflight

Country: Australia   State: South Australia   City: Adelaide

Category: Cars & Transport


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