Dun and Bradstreet lack any sort of professionalism with their investigation techniques and customer service.
In 2007 I received the most vague and non informative letter showing me a phone number to call regarding some MV code which was sent registered post.
I contacted them and they had voicemail on. I mentioned that I dont know what this is about and since you are not overly informative on what this is about
id leave contact details but since you already contacted me you already have them theres no point. If you wish for me to respond please provide more information.
Nothing happened until 2009 when I receved a letter from Dun and Bradstreet with a Cheque payable for $9400 dollars approximately from a GIO claim.
To this letter I rang a lady who I told that I did not do anything to deserve this bill and she responded by saying I had a car accident on some street in 2006. I remember the
name of the street but I was never told the location. The problem is I have never had an accident in this Vehicle that I own and I told her this. She said she would get back to
me. Once she contacted me again I told her it was not me and then she demaded I prove it was not me and required me to give away all these personal details. I responded by saying
since you are not giving me any details I dont see why I should be giving you any. She then demanded I prove my innocence explaining "if you are innocent I dont understand why you would
wouldnt want to explain this, from what you have told me so far which was only the make of my car (nissan pulsar) it doesnt appear to be you." I told her that I know I can prove it wasnt me
I am just not happy providing people with information after they have accused me of something that I did not do as they could probably twist and manipulate this information in the future
to be used against me (regardless of innocence). I rang my stepfather who is a licensed insurance investigator and on my behalf then he said "under the FOI act we are not required to give any information are we" and the lady responded no. He responded good "Well since you arent giving us any information we are not going to give you any either. He is not responsible for this accident his car has never been in an accident now put me through to your manager."
Manager got on the phone. We told him the situation and demanded an apology.
"This company does not give apologies it's company policy" we responded by saying then "fine we are not longer cooperating from now on"
I think this story might debunk their 5 myths about debt collection.
I did not pay it. I am not paying it.
How ridiculous is it that a company only requires your name and adress (no other evidence) and can then send you threats demanding tens of thousands of dollars.
Then have the nerve to contact you "press you for information so they can add it to their evidence database" even after you tell them you didnt do it under the banner of "Prove your innocence"
Totally unprofessional & unethical company lacking any sort of customer client cooperation.
If they contact you "DO NOT TELL THEM ANYTHING"
Use their own tactic against them
Absolutely Disgraceful
Perfectly acceptable by this company to accuse innocent people (I consider sending someone a bill for $9400 and demanding payment to be an accusation) but not acceptable for this company to apologise for it.
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