Telephoned TNT this morning to return the hired suit from Daughters wedding the guy that took all my details and gave me a consignment number apparently did not do any of the work. Spoke to TNT after 5.00 tonight to find out why they did not pick up the items no records. The staff were not helpful, said that they would put it through again but guess what they refuse to pay the added charge that will be incurred for the lat4eness of the items. They admitted that the consignment number I was given sounded like one of theirs, but take no responsibility. What ever happened to customer service, they are at fault why can't they fix it free of charge. I am not asking for a pay out just asking them to ensure no charges are put on me for their mistake
0 comments