I receive a John Varvatos gift pack that was leaking from the EDT bottle and had stained the box and packaging. It was also only 3/4 full. They requested photo evidence of the damage and I sent it to them. They offered to reimburse my credit card $10 for the damage. I refused that offer as the item ...
I ordered $200 worth of products from fragrancex. Having paid by credit card, two months passed without the items being delivered. I asked for updates on shipping but was told that the delay was attributed to customs/security. When, after 2 months, I asked for a refund, fragrancex refused to ...
Purchased goods in July goods not received. Emailed company three times, first responses I was told goods must be caught in customs and to be patient, wait until goods are sent back to FrangranceX and then they will resend??, third email to company requesting reimbursement for goods not received ...
Never received item supposed to have been shipped. Item was claimed to be shipped on 15th November but it's now the 24th January and still no item. I live in Australia and have emailed customs and rung local post office but neither have received it or can help me as there was no tracking number. I ...
Goods ordered and "apparently" shipped on the 13th January. It is now March 3 and still no sign of the goods although fragrancex state that my order has been "shipped". No replies to date from my e-mail to the company. AVOID AT ALL COSTS!!! ...
I place order for a small bottle of creed after shave on February 23rd 2011 it is now April 11 and still no delivery i have left approximately 10 emails with them and received standard auto reply responses that goods could be held up in customs my email is [email protected] ...