Is it possible for the online software used for booking multiple plane flights use the same credit card details (programming focus point) to alert the customer that there is insufficient time to make a satisfactory transfer? The fine print mentions the time expectation to make a satisfactory transfer, however the customer should also be alerted when they make multiple bookings using the same required credit card to highlight the perceived problem/complication which are likely to eventuate. If you make seperate flight bookings the online booking software does not alert the customer of the problem. You end up finding out the hard way half way through a two flight trip. Can anything be done to improve customer satisfaction?
Glen King
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