Beware of Buying Goods from Australia!
I always thought that Ugg boots got their name because they were Ugly. Now I am beginning to think that it is because of the Ugly Customer Service that comes from doing business with Australian companies.
My nightmare started in December of 2007 when I simply tried to buy Ugg boots for my teenage daughter for Christmas. I placed the order on December 23rd and my credit card was charged immediately. I was told that it would take a few weeks to process an order and have them mailed. I accepted this and wrapped a box with a picture of the Uggs for her Christmas present.
After 4 weeks I contacted the company to inquire about the status of when I would receive the boots. I was then told that they made a mistake with the postal service because they forgot to attach a declarations form and would have to wait for them to return to be reshipped. With an impatient teenager hounding me about when her boots would arrive, on January 19th, I got very frustrated and sent an email saying do what you have to do, but get them delivered.
This is the response that I received.
Hi Debbie... Wow you have cracked it ha! Anyway ill cop that but I don't see anywhere in my mails that I have accused you of all this delay being your fault? But right through you mail you accuse me of this? It nothing to do with you .. of course it was our fault ( well the posts fault) Either way you have been a touch nasty don't you think and also a bit sarcastic also... Well ill tell you what ill do... I wont send it by Kangaroo like you smartly suggested ... But what I will do it refund you ASAP. I can appreciate you being pissed I really can, but I think you have been a touch rude and I think the best thing I can do to save any more hassle is refund you as im a little worried what you'd come up with if they were later than the 28th. Geoff
I apologized (even though I thought the customer has a right to be frustrated) and asked for him not to cancel the order, since my teenage daughter still wanted her Christmas present.
I am still dealing with this nightmare going on 4 months later. I have sent countless emails asking that my money be returned. Now my emails are totally ignored and I have not been given a refund.
So, they refused to give me the goods that I ordered and kept 87.00!
Forgive me, but is this the integrity of businesses in Australia? If so, BEWARE! DO NOT BUY AUSTRALIAN GOODS!
I truly do not understand. I was simply trying to buy my daughter a Christmas present. I have sent countless emails asking them to do the right thing. I have no desire to hurt their businesses, but I don't know what else to do. This is not ethical and other people need to be warned not to buy from Australian companies.
P.S. I have ordered Uggs previously from 2 American companies. The first Uggs boots arrived and fit perfectly. The second order was for Ugg shoes which did not fit, but my money was returned immediately.
So what am I supposed to think?