This company does not comply with FOS (Financial Ombudsmen Service) so don't think you can use the Ombudsmen to assist in resolving your issues. I paid a serious premium to insure my household goods during storage and relocation from Sydney to Brisbane. During storage or transport a box of goods was lost and some of the furniture was damaged. Liberty have gone out of their way to not pay the claim. Every time I comply with their request for more information they find another excuse not to pay the claim. The insurance policy was sold by Australian Risk Applications Pty Ltd and they have been just as unhelpful, claiming that it is not their problem.
If you are moving do not use Liberty or Australian Risk Applications. Buy your insurance from one of the big Australian insurance companies.
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