Just checking statements on internet banking and to my horror $162.80 is taken out of my credit card and now overdrawn so been charged over limit fees on top. Upon ringing sheer cover i was told i must have authorised this payment or it wouldnt have been taken, when i explained that i had placed two individual orders with them and when i only recieved one package i rang to find out where my other order was, i was told they thought i had made a mistake and only wanted one order not two seperate ones, i asked what the hell gives them the right to just cancel an order, the lady i spoke to said she would speak to someone put me, on hold she came back and said if i liked she could give me a once off order for my daughter and be charged over three monthly payments i agreed.
Now this rude man today spent pretty much all of the conversation laughing at me telling me that offer would not have been offered to me as it is not an option, i am very upset and totally disgusted in this idiot for treating me like a fool as if i was making up stories, i asked to speak to a manager and was told there was none to speak to, so another words they can get away with just telling you bullshit and taking your money with or without your permission absolute rip-off and am disgusted with my treatment NEVER BUY FROM GUTHEY RENKER SHEER COVER ONLY IF YOU WISH TO BE RIPPED OFF AND TREATED LIKE AN IDIOT... from Tania.
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