» » 12 Simple Rules - Elena Solomon - Promised double-your-money-back guarantee and refused to deliver, ripoff | #478

Complaint / review / scam report
12 Simple Rules - Elena Solomon
Promised double-your-money-back guarantee and refused to deliver, ripoff

As of February 2006, 12 Simple Rules was offering a "super-guarantee" on their ebook, 12 Simple Rules for Success in Love, Life and Online Dating. The terms stated on their website were:

"And here is my super-guarantee to you : after reading 12 Simple Rules and actively using them for only one year, you will reach most of the things on your list - and EXCEED your expectations on many of them - or I will give you DOUBLE the money that you have paid for this ebook.

"Yes, you've understood it correctly: if after one year from your purchase you check your list (and you've been actively using the 12 Simple Rules in your life for this whole year) and you have NOT reached MOST of your goals and have NOT exceeded your expectations on MANY of them, simply write to me with the copy of your receipt and I will refund you DOUBLE PRICE of what you have paid."

(This language has since been removed from the site, but I saved a copy of it.)

I purchased the ebook on February 2, 2006, for $49.95, while that language offering the super-guarantee was still on their website. On February 16, 2007, I requested a $99.90 refund from 12 Simple Rules via their website. They responded, "Hello Nathan, We received the reply from the Clickbank. They are unable to issue the refund, as your order is more than twelve weeks old. This order is currently 391 days old. Please let us know if there is anything else we can help you with. Best regards, Elena Help Desk"

The whole point of the super-guarantee was that I had to wait a full year before claiming it. So, it's a catch-22 to deny it due to the order being more than twelve weeks old. 12 Simple Rules is violating the terms of the agreement.



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