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Complaint / review / scam report
Top gum Dental
Dr. Michael Ho Incompetent, non-professional, terrible dental service

Top Gum Dental in Lane Cove used to be good when Dr. Caroline Nguyen was there, but when she left I got big disasters each time I deal with Dr. Michael Ho. The first time I saw him was when I needed to get a crown. I went there because they have my dental records. I had to wait for Dr. Ho for half an hour. While in the middle of my treatment, their machine overheated so they could not give me my crown that day. I tried to negotiate schedule with Michael Ho but he could not do it til after a week because it's Chinese New Year.

I never learned the first time, and I went back there to have my retainers done. They were the only one available when I got a day off so I took my chance again. Another drama happened. They said I that don't have to pay anything because my health fund covered it. After a week, I found out that they charged my health fund double and they told me that there's no way that they can reverse the payment. I will never go back there again. I was happy with Dr. Nguyen but she moved somewhere in Five Dock I think. I don't mind traveling to get a professional dental service.



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