Microsoft office 10
Illed twice

I ordered microsoft office 10 as part of microsoft's student deal. my download and back-up disc were arranged through digital river international. Today i recieved an email from PayPal to tell me an item I had bought had put my Visa a/c into overdraft. I contacted my bank and was told that although the $113 for the microsoft software had been deducted from my account, another $113 had been put 'on hold'. because I only leave enough money in that account for any Internet purchases I know I'll be making, that extra $113 has overdrawn my account. This has not only caused an inconvenience and put me in the red with PayPal, it has alos cost me, so far, $15 in overdraft fees.
I have emailed Digital River (I can't find a ph number contact anywhere) and asked them to fax an authorisation to my bank for the hold on the money to be reversed. meanwhile, i have to transfer more money into that account to cover not only that bogus amount but also to cover the fees and the PayPal transaction, otherwise the a/c will remain overdrawn.
Looking at all the problems people seem to have had with Digital River, I can't understand why big companies such as microsoft and norton continue to make use of them.