After numerous attempts to contact in regards to a warranty/ return this is what I got from Intel live chat after four days of trying to get through emails phone calls no reply what so ever. please do read the whole Chat
ldy: Hello. Thank you for using the Intel Customer Support chat service. We are glad to be of service. How can I help you today?
Daniel Hesse: Hi I need to place a return claim on my I7 980 extreme edition was working fine and know won't post at all
Aldy: May I know if you are on of our Intel Channel Member, reseller or enduser?
Daniel Hesse: Sure am and I am having problems please see below
Daniel Hesse: well since I can not send screen shots I keep getting an application error with the crete returns field
Aldy: May I have your channel ID?
Daniel Hesse: I have tried to contact intel for the last 4 days about the matter and still no response.
Daniel Hesse: 301286957 this is it here
Aldy: Thank you.
Aldy: Did you contact us through email or phone?
Daniel Hesse: I have done every thing that is required in the fields of returns
Daniel Hesse: Aldy I have contacted via phone and email
Daniel Hesse: no response as yet from email as I live in Australia Brisbane I have called a few times as I work sometimes it is hard to call during busniess hours
Aldy: I see. Let me further check your records first. Please wait for 2 minutes. Thank you.
Daniel Hesse: The reception did state though if still no contact to let here know and that they would make sure some one contacted me about the matter. so I have waited all day and still no luck.
Aldy: Thank you for waiting.
Daniel Hesse: Dont get me wrong I'm not complaining or anything, I just though some one would have contacted me by know. So I'm hoping u can help to get the ball rolling.
Aldy: What error did you receive while making an application?
Daniel Hesse: No promblems at all for waiting.
Aldy: No, it is alright. Nothing to worry about.
Aldy: We should be the ones to apologize for any inconvenience caused.
Daniel Hesse: Basically I click on returns and application error comes up I do understand Intel have just made changes to the page.
Aldy: I need to further check your records, Daniel. Please wait for 3 more minutes. Thank you.
Daniel Hesse: asking me to contact, ohh please see below
Daniel Hesse: Application error unknown. If you have any questions, please call Intel Customer Support for further assistance. For contact information, click the Channel Support Phone Numbers link on the left side of the page.
Daniel Hesse: this is the error I am getting
Aldy: Thank you for waiting.
Aldy: Was it the first time that you encounter the issue?
Daniel Hesse: I dont know what happened really, I must admit I do not know everything about computers (impossiable). I do know a fair bit. Yes this is the first time I have seen this error
Daniel Hesse: I have beeen on computeres since the days of tapes though not to many can say they use to wait 45mins each side of the tape to play Dragons Lair
Daniel Hesse: I really hope we can get somthing sorted
Aldy: Meaning, you successfully created a request before right?
Daniel Hesse: no not all this is the only first time I have ever had issues with anything from intel. My P3 still goes and will still keep going
Daniel Hesse: I really need to get this going as my desktop is out of action and I loved my i7 980x, talk about enough to make a man cry almost.
Aldy: Alright. May I have the specific link first where you were creating a warranty request?
Daniel Hesse: sure please see below
Daniel Hesse: https://businessportal003.intel.com/eim_b2b/resetSession2.do? Standalone=yes&showmodulename=false&language=en
Daniel Hesse: This is what the pdf explained to do
Daniel Hesse: please do correct me if I'm wrong
Daniel Hesse: I have tried the chip in diffrent boards and still nothing, It was working fine and know I just don't really know what happened.
Aldy: I am verifying your records now. I need 2 more minutes.
Daniel Hesse: This did happen on friday the 25th of oct around 7pm
Daniel Hesse: I did have issues at first as I was contacting tech support not Warranty
Aldy: Thank you for waiting.
Aldy: What Login ID did you use?
Daniel Hesse: the one that was specifed to me via email
Aldy: Just to confirm, this is from Computer Junkie right?
Daniel Hesse: Yes this is correct love that name has a real ring to it
Aldy: Thank you.
Aldy: May I have the Login ID that you used? I want to know if it is correct.
Daniel Hesse: sure it is
Daniel Hesse: [email protected]
Aldy: Have you successfully logged in?
Daniel Hesse: sure on many of occasions, note it does auto kick if not useing for seceruity resons
Aldy: I see. May I also have your company address for verification?
Daniel Hesse: yes sure it is 40 Southampton Rd Ellen grove I run from home at the moment
Aldy: Thank you. Will it be alright that we continue your warranty replacement request here in chat? But I will be needing some troubleshooting details from you.
Daniel Hesse: sure feel free can u just excause me for 2mins please
Aldy: Alright.
Daniel Hesse: ok sorry about that just had to sort something out
Aldy: It is alright.
Aldy: When did you purchase the processor? Is it still within 30 days from the date of purchase? Any physical damage on the processor and fan?
Daniel Hesse: not that I can tell no it was quite a while ago I still do have the orginal proof of purchase and is still under warranty.
Aldy: Probably more than a month old right?
Daniel Hesse: yes correct
Aldy: What is the complete model and manufacturer of the motherboard that you have originally used with the processor?
Daniel Hesse: It is a gigabyte GA-X58A-UD9
Aldy: Any troubleshooting steps that you have tried to confirm that the processor is the one causing the no boot issue?
Daniel Hesse: diffently the above board will post with another chip.
Aldy: I see. May I also have the processor model that you have used?
Daniel Hesse: Sure its an i7 980x
Daniel Hesse: extreme edition
Aldy: So same model.
Daniel Hesse: oh ok u ment as in the test chip was just an 980 of a friend of mine. sorry misunderstood u Aldy
Daniel Hesse: As I wanted to be certain it was the chip and not the board
Aldy: What is the part number of the memory that you have used with this processor? If you do not have the part number, the voltage requirement of the memory will do.
Daniel Hesse: CMT6GX3M3A2000C8 6GB tripple channel kit by 2 for a total of 12GB they are 1.65volts
Daniel Hesse: Ver7.1A
Aldy: Thank you. I will give consideration even you have used a higher voltage of RAM, Daniel. But, I strongly suggest that you use a memory with a maximum voltage of 1.575V. Using higher than this can reduce again the processor life span.
Aldy: Please open the link.
Aldy: Please provide the complete markings of the processor and fan. Please open the link for your reference. Look for LGA 1156 based processor.
Aldy: I have not heard from you for the last 3 minutes. Would you like me to keep this chat session open for you?
Aldy: Since I have not heard from you for several minutes, we will close this chat session to assist other customers. Please do not hesitate to click on the chat button again if you need further assistance. Thank you.
It's actually quite rude as I was less then a 1min filling the processor information in. Also note this Aldy works for Intel and does not know the socket even LGA1156 oh really funny as the socket is a LGA1366 socket quite funny indeed I have yet to finish with Intel on this.
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