OMG where do i start, they have refused to talk to me the client about my partial discharge and have said to me that my broker will have to speak to them. My broker has had no success in speaking to anyone that actually cares or takes ownership of this issue. Have you ever heard of a place not talking to you about your own file. Well now you have.
I have tried to speak to the case manager that is suppose to be looking after my file and he has straight out refused to take my phone call. I have spent the last two days on the phone trying to get some answers as settlement is due to take place next week. No one will take responsibilty of this and there is absolutely no level of customer service. I today spoke to someone that helped me a little bit and has lodged an internal complaint form.
When you ring they have apparently left for the day, if i get that all the time i know why there is no response time because obviously no one is ever in their bloody offices. I would never ever ever recommend them to anyone and i am thinking of re-financing my loan to get away from them because they are so bad even though i know it is going to cost me but i am at the point where i dont care as long as someone will give me customer service.
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