We had a problem with one of the day tours we took ON Feb 14th with Tours R Us..
Below is a copy of the email we have posted on the website of Tours R Us
request your help in ensuring that some corrective action is taken against the driver of the bus i.e. KEN who also happens to be the owner of the company !!!
Hi
My family and I (Husband, 7 month son and me) went for the Blue Mountain tour on the 14th of Feb. The tour was well organized except for one incident.
When we reached Blue Mountains we were supposed to take the train journey to the bottom and then come up via the cable car. When we were about to sit in the train we noticed that there was a caution sticker which said that infants below five years of age are not allowed. We checked with the bus driver and he very casually said that as long as the baby sits between me and my husband it is fine.
Trusting him, we went along and only then did we realize just how dangerous the train ride was. To start with there was no seat belt for us as well as the baby. The train is reputed to have the steepest ride and that too passing through a dark tunnel at a 180 degree angle without a seat belt. Even adults would find it a bit scary and we just wonder how could the driver suggest that we take a 7 month baby along on that ride without a seat belt. That was ridiculous. Thank God nothing happened, but can a reputed tour company as yours afford to make such mistakes. If the train ride was not suitable for a family with a seven month baby it should have been told to us upfront. Who would have taken the guarantee of our baby’s safety? This is just not done.
Looking forward to a response
Hopefully, other families and infants don’t have to go through such a rough ordeal
Regards
Saleem Ahmed & Neyda Huq
[email protected]
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