I recently was forced to cancel my ticket because I was quarantined with some passengers who were sitting near a passenger who had H1N1 virus. We were quarantined for 7 days so I missed all of my connecting flights. When I cancelled my tickets, unlike the other travel agents, Expedia were the only ones not to return the taxes taken on my ticket booking. Travel insurance does not cover for H1N1 virus. Aside from the shocking service where no one answers beyond the strict automated replies they have been told to repeat, this is theft. Where is customer protection for these situations?? This is serious legal breach.
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