I ordered this tea 4 months ago, after talking to Becky via live chat so I could cancel the tea. The reply was I was obligated to pay three monthly installments, so I said could I cancel after the last month. I was given a cancellation number and would not be charged anymore. I received more teabags and refused to accept them and told Becky that they are being sent back, she wanted a tracking no which I could not supply due to telling the courier that to send them back. I received a phone call from DHL express in Sydney, I told them the scam and what I have been charged and the product had been cancelled, supplied them as well with the cancellation no and the date? DHL rang me back (they have been great), about the company not going to take them back, it will cost me $113 to do that, so DHL advised me they will keep the package for three months then it will be destroyed. I have been charged again by wu yi tea via my visa so I went to live chat again and spoke to a Alisha, was advised they had technical problems when I gave her my cancellation no and e-mail staff directly at [email protected] and would receive a e-mail within 24 hrs. I cannot find this website and have paid a fortune for a product I returned and what I have received that I still have in the box unused. Please can anyone help me to stop this scam?
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