I responded to a TV advertisement for the purchase of this product to speed up my computer.
Since I paid Finally Fast on March 11 I have continued to demand a refund from the myriad places you get referred to on both these companies advertised websites ie Ascentive and Share-it following the non performance of the product purchased.
Ascentive is a USA based company and Share-it German.
I have written cursory explanations through to thorough briefings. I have written to their Press mailbox, their Billing and Enquiry web sites.
I have now received 10 meaningless replies from Ascentive and 9 from Share-it. Several times multiple replies are received – each taking a different tack but still meaningless and all from the “customer service” team.
Ascentive in the most individual reply e-mail states -
Thank you for contacting Ascentive! We apologize for any inconvenience this issue may have caused you. But if you have purchased the software via the finallyfast.com.au's website and have billing issues, you need to contact them on the website below for help – Share-it is where they refer you.
I wrote exactly the same refund request to Share-it at the same time and they replied.
We will review your request together with the publisher – Ascentive – meanwhile will you complete our survey of customer satisfaction?
Variously the other e-mails say – we can’t find you as a customer, send more details, thank you for your feedback we value it, did you get an invoice from Ascentive otherwise ask Share-it. Share-it also appreciates the feedback but ignore everything else. They both refer you to web style reply forms.
The telephone number featured in the TV ads is only an advertising blurb – a referral to the website you promoted on TV.
My last advice to them was that I had resorted to Regulatory authorities in Australia. They “thanked me for my feedback and asked me to fill out a survey form telling me how I felt about their service and product”!!
I think from my own experience and from reading the complaints on the Consumer Bureau web site that they have a series of automatic round Robyn mailing advices designed to wear out a consumers resolve to get somewhere because they NEVER deal with the subject – a sort of “pass the parcel” Customer care resolve!!
A refund may as yet appear. My bank may reject the debit. One can only hope.
The last dysfunctional reply was from Share-it in Ireland whoever they are.
I have been told that further advertising by this company is finished in Australia. Given their misleading and deceptive advertising, non existent customer service, dysfunctional correspondence behaviour, poor product, attempts to ignore justified refund requests, this can only be a good thing for Australian Consumers.
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