I feel compelled to advise others of the poorest customer service I have ever been subjected to by Furniture Galore, Cranbourne, and Furniture Galore head office. Initially, we put a deposit on a coach, after weeks and weeks we had no phone call. As we had waited so long our circumstances had changed and we approached the store to cancel. We were told by the worst sales assistant I have ever come across, a lady at the Cranbourne store, that as we had misplaced our receipt, they had no way of making a refund. I repeatedly informed her that we had looked everywhere and we could not find it, and was told that that is my problem. Upon asking for the sales assistants name, I was told in no uncertain terms that she would not tell me her name and that she would NOT give me the head office phone number because she believed I was going to make a complaint about her. I called my husband, who had to leave work, come and help me deal with this as I was shaking and my five year old daughter was asking me "why is that lady yelling at you mummy?" Again, we were told that, it was not her job to look for the invoice number, and that If I had have approached HER in a more pleading way MAYBE she would have helped me. My husband got the head office number, finally, and we had to stand there next to her and use our phone to call them. Head office was no better than Cranbourne, we were told it was her word against us and that they think she tried to help us and pretty much that was that. Then we were told that Cranbourne would search and they would call us in half an hour. Four hours later, no call, so I rang and enquired. "Oh, head office is searching, but cant find it yet, we went all the way back to July and there is no record." Heck no! So I rang head office again and they knew nothing of it and believed Cranbourne was looking. OMG. Finally, after enquiring why no one would listen to what we were saying about the disgusting treatement we had received, I was told again that she could do nothing about the sales assistant, and then after all that she took our details and guess what? She found it, which if she had have done in the first place would have prevented this disaster in customer service skills. Then furniture Galore decided that of our $500, we would only get $100 back. Furniture Galore or Robbers Galore? Come to our store, we'll treat you like dirt, and then take your money. Please come again...
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