Hi my name is sevinc, i went to nokia customer service on 10th october friday about 11.54 am. I dont know staff's name but she has black hair and black eyes, middle height, middle weight but if i was to see her i would remember her..she was sitting at the 2nd desk. I gave her my phone with my messages, telephone numbers and very important 1500 pictures with some videos. I am a photographer in turkey i've been in melbourne since feb and dont have too much time. Those photos that i had were very important as i was going to use them in a art galary. As i was at the nokia care centre i asked the lady that served me what was going to happen to my photos, etc. she said not to worry that they are going to save my data at the back computer.i also have a paper to prove that, and that i will not loss any of my photos. i asked her four times if its safe for my photos and she said that they do have the facilities to save peoples photos. those photos are very very important to me which can not be returned if loss as they were very centimental.
Today which is Tuesday the 14th of october i went nokia care centre, as i was there the service i got was very socking. My phone that i gave with all my data did no longer have any data in it. I spoke to a lady that was the manager her name was Natalie. She couldnt find my data that they promised me to save on any of the back computer of the store. She also was very rude and didn't take any liability for the situation. She basically toled me to forget about my important data and that i wouln't be able to do anything about it. I am very upset and will take this matter further if i cant get help from any one. Natalie also said i shouldn't waist my time in complaning that every thing goes to her and that she is in control. Being a manager at the nokia care centre melb does not give her the rights to treat me and other people the way she does.
I have experinced a very bad thing today as it has affected me alot. I'm only a visitor in melbourne it is not a very good memory to go home back with. I would like my data like they have promised to be given back to me. I don't care how but i want my data back. I also have the filling that they didn't look properly to find my data. I would appricate if someone could help me
kind regards
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