» Dating » Review / complaint: EHarmony - Geographically Challenged Searches | News #1440

Geographically Challenged Searches

After being a member of eHarmony for over a year I did not make one single date!
The reason is simple & profoundly annoying:
As part of the search function, you can choose how far you wish to travel to meet with a potential date.
The settings are fixed in a selection box at 25km, 50km, 150km & 300km.


I have consistently received 'matches' from over 400km away after selecting 25km or 50km.
I HAVE NOT received one single 'match' from less than 120km away.
One 'match' was over 600km away!

I emailed the admin's several times to be told:
· They were working on the problem (over 6 months later & the problem was still not fixed when I left the service).
· To try to be more flexible with how far I would travel.
· To make changes to my member page & I would get more responses.

Eventually I quit eHarmony completely, sent a detailed email to the admins explaining why & informed them that I would not be recommending the service to anyone.

I continue to get reminders to pay for the service (& for 'special' offers, etc.) - they now are returned to sender with prejudice...

Company: EHarmony

Country: Australia   State: Western Australia

Category: Dating


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