I ordered a Laptop computer from the Dell Site on the internet. This was to be for my son's birthday, he had saved up most of the money for it himself. When ordering it the site stated that it would take 5-7 working days to be delivered. On the 7th day I phoned Dell to find out how far away the computer would be to being delivered, as my sons birthday was approaching quickly. The first person I spoke to I couldn't even understand, the second person was a little better. When she told me that the computer would not be delivered for at least another two weeks I was a little cross. My 10 year old son, who had saved for a long time wasn't going to have anything for his birthday! So then I asked if they could give me my money back. On ordering the computer the money was out of my bank within 24hours! But when asking for it back (so that I could purchase a computer for my son somewhere else) it was going to take 7-10 days to be back into my account, by time it went thru their finanace company, and then to the bank! Are you friggin kidding me!!! I explained my situation, and could she please just check with the factory as we had made no alterations to the computer, it was just standard, but she stated it wouldn't matter. So then I asked to speak to someone higher - which she stated she was, if I made a complaint she would be the one to recieve it, she said! So I am stuffed - how do I tell a 10 year old kid that he has nothing to open for his birthday? Good on ya Dell - I will be telling everyone what I think about your company - and don't worry, I haven't given up on complaining to the powers that be in Dell - just have to find out where to direct it!
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