I bought a HP Laptop from Harvey Norman Thmostown with extended Warranty in Dec. I hardly used it and it started showing lots of problems . i took it back to the store and they told me they can replace it only if it is faulty and they send it for the repairs. The department of repairs told me they can fix the problem but they can't replace it and they fixed the problem three times every time they send it back it didn't work... Finally they agreed to replace the laptop. I was told by the sales person that they are replacing with a better Laptop and I trusted the sales person and started using the laptop but after a month i downloaded skype and rang my sister and i noticed microphone is not working. I rang the store they told me to buy Harvey Norman Support for $ 100 which i refused and started looking on internet about product finally i found out the product doesn't have Microphone my other laptop had microphone i rang consumer affairs of Vic. They told me to go to the store and to find out about the product. I went to the store and i talked to the Manager (Paul). He found out that Microphone is missing but he didn't do anything and told me he can't do anything as he has contacted the extended warranty company and they are not ready to change it so he can't do anything about it. If he can't help me with my problem why they sell us the warranty even with my last laptop the extended warranty people kept my Laptop most of the time i hardly used it it took one year for them to replaced my laptop with this one and its not the right one I spended approx$ 1600 on my first Laptop and they replaced my Laptop with $ 600 Laptop. Can you pls help me with this problem
Thanks
My email is [email protected]
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