If i had to come up with one word that best describes Jetstar, i'd have to make up a word that combined; disorganisation, surly staff, and uncaring.
Myself and a friend had booked a weekend in Melbourne, departing hobart at 7:20pm on friday and returning sunday afternoon 5:35pm... However when we arrived at the airport in time for check-in we were told that the flight had been delayed 4 hours due to "sheduled maintainence". What? SHEDULED maintainence?! Then why the hell did Jetstar make these times available for flights?.. When i brought up this point with the woman who was particularly unapologetic and uncaring, she said in a very sarcastic tone "Wouldn't you rather get there safely than get there on time?"... What I would rather is for Jetstar to pull the lead out. it was purely a case of POOR MANAGEMENT. But of course their famous $8 food voucher solved all our problems... Do they realise that we're at the airport and a biscuit costs $8? After this we were delayed, again, another half an hour. consequently we didn't touch down in melbourne until after 1am, and then arrived at our hotel cold, tired, and angry at 2am.
But wait there's more... Believe it or not, on the Sunday afternoon when we arrived at Tullamarine airport we were delayed yet again... 3 hours... due to our flight being double booked.
It was nothing but stuff up, after stuff up, after stuff up.
Now i understand that delays happen and things go wrong, thats just life... BUT our weekend away was ruined as a direct result of JetStar's clown show of management and rude staff.
I most certainly not be flying with JetStar again.
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