Friday 5th sept we had a flight booked travelling from Brisbane to Darwin as a fathers day surprpise. The flight was delayed 2 1/2 hrs before being cancelled. Given no info why etc the entire plane load of people were given no information on the options available or any form of compensation, accmodation or options to get us home at 1am in the morning NOTHING. Just given attitude by the 2 staff members they had on serving the plane load of peole, they just gave details on the next flight available. We were told the next available flight was the next day at 12.10pm. What a joke. We also had spent a lot of money to and from the airport and while there as well. JETSTAR :0 (has a pothetic attitude to customer service. Attitude from the airport staff at the Jetstar terminal was unbeleivably rude. As if it was the customers fault. We were told a refund would be provided but who pays the credit card charges etc. I reccomend no one fly with Jetstar as you will only be treated poorly. I know I will never fly Jetstar and will highly recomend to freinds etc that Virgin blue is the better option.
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