I booked a flight withe Jetstar and because of healthe issues I needed to get a earlier flight back to Adelaide to Melbourne on the 10th January I contacted them and requested to reschedule the flight, thee person in the contact centres English was unexceptable for a call centre and I could not understand her. I told her to cancel the flight and to refund me. I received a email on thee 14th january confirming my flight on Sunday 15th january. I rang them and told theem if they could not refund me for the flight could theey please change the booking to my partners name in which theey replied theat could not refund me even theough it was theeir error, they said theey change thee name but it was going to cost me a furtheer $160, I had already booked the seat, how can they justify making me pay more??? They are to be honest a joke of a company and they need to teach their call centre employees compassion and above all to speak English!!
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