I booked a flight Los Angeles to Sydney via Brisbane on frequent flyer points. The itenerary says I am allowed 2 bags from LA to Brisbane and 2 bags from Brisbane to Sydney. Qantas then put me on a Jetstar codeshare flight from Brisbane to Sydney and charged me $196 for the second bag. I called ...
So..Qantas are charging $30 excess baggage/flight. In a recent 2 week SYD_ADE_MEL_SYD, I have paid the $90. For this pleasure I have wasted 1hour, met @ least 5 embarrassed staff, struggled through 4 queues, and a system that doesn’t accept my National Australia Bank Visa Card..I am a Gold/Platinum ...
I paid $160 to Qantas for "extra leg room" exit row because I have a number of leg problems and when I got on board there was no such seat. I compalined to Qantas and got no reply. I wrote to Qantas and got no reply. I sent a letter of demand to Qantas and got no reply. I took them to ...
Dear Qantas Your service to your customers has been dropping off ever since the industrial dispute. You are the most expoenisve airline in Australia, however you service has dropped to no better than the budget airline Tiger. I am a business class traveller and you have lost my bags 3 times this ...
Booked and paid for return flights from Perth via Singapore to London only to find 48hrs before we left Qantas had cancelled ourconnecting flight Singapore-London without any notification. Tickets booked and paid for January departing April No apology, Customer Service from Qantas purported our ...
I lodged a complaint Wednesday 4 July regarding a flight I missed with Qantas. Strangely enough it was because the flight actually left EARLY - appose to always late by Qantas. Flight was scheduled to leave 18:40 with an 18:20 boarding time. Arrived 18:24 at the gate to find the plane has already ...