4 weeks after transiting through Heathrow, we still have not recovered one of the 3 items BA lost. One piece of luggage did arrive intact, our stroller arrived BROKEN and the third piece of luggage never arrived. Now as a frequent flyer there is nothing unusual about lost luggage - it happens! but ...
Last December I was caught up in the snow delays and cancellations in London. My Easyjet flight to Zurich was cancelled so I booked a flight with BA for the next day. When I arrived at Heathrow the board said that flight too was cancelled. BA staff told me it was due to "weather" and to ...
Went to check in over 3 hrs early told we had to wait before we could leave our baggage. Went again to check in then told we had been downgraded from World Traveller plus to world traveller, we booked our flight in April for Nov 10 British airways they told us that they overbook seats for ...
Travelled to Australia with the wrong returned date I spoke to customer service about changing the date which the guy had me on hold for 45 minutes after which told me to change the date was $195 AUS shortly after the phone was down in my ears with even asking if there was anything I wanted after. ...