Hotmail.com
Hijacked email account

My Hotmail account has been hijacked and my contacts are receiving emails in my name saying I have been robbed at gunpoint while on holiday and need money to return home. Hotmail refuse to accept that I am the owner of the account based on the evidence I have provided and are apparently taking no action to block the account. They suggest that I open a new account!
Hotmail ask questions about the account that most people would not be able to answer without access to their account, like the subject of emails in your inbox and other folders.
A warning to others - keep a copy of your contacts list elsewhere, because if you loose access to your account, Hotmail are unlikely to help.