Travelocity
Non-existant flight, non-existant customer service

I booked a flight on Travelocity from Istanbul to Genoa, paid to have the tickets sent to me by FEDEX. 2 Weeks ago I received an email telling me the airline had not confirmed my flights. After $318 of phone calls from Australia being placed on hold for 53 minutes at one stage I still have no idea if I have a flight on not. They will not speak to me email me or call me.