This is the 3rd holiday flights I've booked with jestar in as many years. (Previous 2 grips all had delays of from 4 to 8 hours once we arrived at the airport!) The most recent being the final time I will book with them. Back in Feb '09 I booked flights for myself & 2 children for September 5th, from Avalon via Sydney to Ballina & return flights the same route. We have just been advised of schedule changes to all flights via email which are now 5 hours wait in Sydney on the way up (was 3 hours) and on the way back we will have 4 hours wait in Sydney (was 2 hours) and an arrival time back to Avalon at midnight (was 9.15pm). We would never have booked flights with such horrendous times especially with young children and the huge waits at Sydney airport but now they have our money there is nothing we can do. I called Jetstar customer service 131 538 and got Singapore. After 45 minutes on the phone they would not offer me a refund (only on the sectors that were delayed by more than 2 hours do they offer refund and as such would mean they only refund one sector on the way up and one sector on the way back - not the entire trip).
They then gave me phone numbers for Sydney airport & Avalon airport saying to call them and they may be able to assist with a refund. Have called both numbers and airport personel said the only contact number for customer service is the one that goes to Singapore which I've already called!! So they were just giving me the runaround.
What was a long awaited holiday that we have all been looking forward to has now become a holiday that I am dreading with 2 young children & hours to fill at Sydney Airport - both ways & arriving home at midnight!
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