I've read so many complaints about freelancer.com!! Could ever imagine they were so many users with the same problem as mine!...
My account was being suspended at the preset date my withdrawn would take place. The suspension became without a warning. The reason was because they discovered that I had a double account. In fact my husband has an account too, we work totally independed but as we live in the same house and we share the same IP, they thought we are the same person, even if we have different names, different emails and different paypal accounts.
Anyway they requested COLORED official goverment ID's from both of us, such as a photo of us holding our id's in one hand and a verification code on the other hand (you know, like the prisoners do).
Anyway we sent everything they asked as the ticket was reporting that our accounts will be unsuspended within 24 hours. At the same time they were mention that they resolve every kind of problem within an hour, via their official page on facebook.
After those 24 hours past nothing happened. Their live chat support just sucks. They could do anything even if we all know that they are the same people who answers the tickets.
As I found many complaints here, I started thinking that I'll totally lose my money. I saw cases there with account suspensions for over 3 months or some else lost their funds.
So, I searched for them on the internet, I found out their addresses, their phone contact numbers and I also found out some Australian Laws about Internet Crime. One of them was really interesting. It was saying: "A COLOR copy ID requested from anyone is totally Illegal!" I guess that means many years behind bars.
I also communicated with a layer in Melbourne, as I have family there (I live in Europe) and he gave me some extra details such as this company isnt' certified etc. I collected all these info within few hours and from this time I was entering into the chat ALL THE TIME insulting them and telling them that they will resolve my problem NOW or I'll use any legal tool that Australian goverment provides to get my money. I also lodged many tickets saying the same. Their copy paste answers were the same: "You have to wait, we don't know when... etc" I talked with so many persons on the chat, so many times (even if I really know that in fact they are two -three different persons with multiply nicknames.). I mentioned them about the Aus laws about the color copy ids' they request and all these!. When I told them that I have their phone numbers and adddresses they didn't believe it, until I made a phone call and I left a message on their anwering maching.
All I want to say in few words is that I was insult them for 15 hours ALL THE TIME repeating the same and the same again. I also found out some mails belongs to the CEO and I've sent some mails there too. I was so deciding to prosecute the company. And, truly, I was going to do it via the Australian layer if this problem was keeping going.
And, today, when I woke up, everything in my account had being turned back to normal!!! What a miracle!!! And my husband's account too! :) So I did nothing but I'll keep all the matterial I found about them, just in case they banned me again! I called to the layer in Aus and told me that everything is ok but maybe I'll use him in the future, as I don't trust them. For the time we have decided to keep working via freelancer, as we are waiting for some long term projects, but at the time they will suspend again one of us with no reason, I won't communicate with them. I'll just start the law process at once!!!
So what I want to advice you is this: INSIST on your rights! Make their blood pressure hits limit up!!! That's the only way to escape from unfair issues. As any kind of suspended account is not your fault, you have to insist to get what you deserve!
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