Virgin mobiles
The time it takes to fix problem

Recently the ph number 0411189152 was swapped from simplus to virgin all was ok until the phone stopped recieving mess. (all of this has been recorded on my file) I rang to get it fixed. Cut a long story short i rang 11 times and on the last time was informed be Adrian Ref :12152596 that it could have been fixed on the first phone call this in turn has cost me $70.95 in phone calls to you to fix problem. Adrian deducted $20 from the phone bill which is good but leaves a furter $50 that i have to pay. Most of this I was on hold for and was getting very frustrated. I do wish to be reimbursed this money your company broke the contract and all this would not have happened if your staff knew what to do.

Company: Virgin mobiles
Country: Australia
State: Victoria
City: Cranbourne
Address: 1585a sth gippsland hwy
Phone: 0411465746

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