Virgin Broadband
Technical & customer service

Only trouble... i was running out of credit (the built in balance check on the modem showed me I was still ok). Calling into the callcenter I was told I had to check my balance online to get a accurate reading. What is the built in balance check in the modem then good for ? - "no thats a suppliers's fault", they cannot fix it. Eventually I was hung up on on simply asking 'Why is this the case ? '. I must admit - I was asking this question repeatedly... and the poor girl (Natalie) probably wasn't trained for that...
So is the modem right or the provider online ?? - Take your pick to who you are paying your money for nothing... What bullshit is that? Would you accept Daimler Benz telling you that there is nothing they can do about the suppliers brake system failing ??? F... ing bullshit. I am an engineer and my philosophy is - if there is a problem, fix it - otherwise it's gonna bite you later big time. I cannot accept excuses from "recepionists" - that's the only people I was allowed to talk to - not a single so called "teamleader" or supervisor had the courage to call me back about this issue. On top of that Virgin seems to have some ""technical"" problems whenever I was topping up. Not one of my prepaid vouchers went through straightaway.
If you know a lawyer waiting for stuff like that to make some money - here's my email: b2indurbs@yahoo.com. I am ready for some a-kicking. Please have him contact me.

Eventually I switched to 3. Half the speed but no trouble so far except in the evenings it's a little bit slow... but I can live with that.

Company: Virgin Broadband
Country: Australia
State: South Australia
City: Adelaide

  <     >