Virgin Mobile
Change of ownership due to the death of my husband

My husband passed away, I contacted Virgin Mobile to let them know, explained I wanted to take over the phone as the number means a great deal to the family, we have had the number for years.
They asked for the Death certificate, Drivers license, and Medicare card from me to be faxed to them, I did so and also with that provided my Birth Certificate and Marriage Certificate to show that I am the person they are speaking to, proof of that.
4 months later, the phone being barred twice during this time and many calls to Virgin, each time asking to speak to my dead husband, I still have not got this sorted. This has to be the worst time of my life and Virgin Mobile just dont get it, they now say they recieved the faxes but not all of it and I have sent them three times, how can you recieve three pages instead of 5, three times please... just so happens its the same pages all the time. Today they say that they have the death certificate, yet last week they sent a nasty letter to my dead husband and tried to tell me today they didnt send it. How much have I got to do to get the customer service to help me, I am so shattered and distraught, I really should not be going through this. Virgin Mobile has a lot to explain..

Company: Virgin Mobile
Country: Australia
State: New South Wales
City: Newcastle

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