Harvey Norman, 5 piece lotus outdoor setting
Faulty product, product warning

My complaint is regarding a 5 piece outdoor setting called 'Lotus' which is made from wicker (a synthetic version of the material) The complaint is with the material used for the seat, in particular the 'wicker'. The complaint can be seen in all 4 chairs, in the exact same locations. The complaint is regarding the furniture now being unusable and dangerous.

The product was purchased on 19/10, and the first signs of deterioration were noticed in July 09 - well within the 12 month period. As i mentioned though, this slight deterioration was confined and did not give insight into the condition that all chairs were going to eventually become. The condition has now progressed to all chairs in the exact same location in all chairs - which indicates a huge design flaw in material selection and use, and or a material fault.
In January the entire setting was put in storage until October where is was not used. Currently the setting is unusable and unsafe.
I would also like to outline that I am a degree qualified Industrial Designer and i have been a product designer for 10 years, and it is in my professional opinion that this deterioration is either due to a fault with the material, or the material is not suitable for this application.

I was later pretty much invited and given the line that my email with supporting photos were 'lost' and that the manufacturer did not accept any responsibility. These crappy products with the $700 price rage need to be banned from being sold!!

Company: Harvey Norman, 5 piece lotus outdoor setting
Country: Australia
State: New South Wales
City: Bennets green

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